Shipping policy

Shipping 

General AUSTRALIAN Shipping Information

  1. Shipping time may vary according to Australia Post time frames and zones, and does not include our order processing time.
  2. Orders are processed Monday to Friday (excluding public holidays). 
  3. Tracking advice will be sent to your email once your order has been dispatched.
  4. We process your order within 48 hours. This may be longer during sale, public holidays or promotional periods.
  5. We cannot be responsible for Australia Post delivery times and recommend if your package is urgent to opt for Express Shipping

General INTERNATIONAL Shipping Information

  1. ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
  2. We cannot mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.
  3. Please note the following details for your custom importation: our Terry Robes are 100% Cotton and are made in Turkey. Our Sleepwear and Bedding is 100% Bamboo and is made in China.
  4. Please reach out to us at hello@pasitheasleep.com if you have any further questions about your product.

Trouble Shooting Your Australian Order Delivery

  1. Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues: https://auspost.com.au/help-and-support
  2. If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
  3. If Australia Post has tried to delivery but you're having issues receiving your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue
  4. If you need to discuss mail redirection:  https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold
  5. If you do have not received your parcel within these time guidelines and don't see your questions answered above please contact us at  hello@pasitheasleep.com