FAQ
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for orders Australia wide when you spend over $150.00 AUD.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. Rates will be calculated at checkout.
Returns & Refunds
Yes, we offer full and partial refunds.
Please see our full terms and conditions in the link; Shipping Policy.
A refund request can be submitted within 14 days of receipt of your order for full priced items.
Please see our full terms and conditions in the link; Shipping Policy.
Shipping costs are handled by the customer.
If your order qualifies for free shipping and you decide to return or exchange an item, the cost of returning the item will be covered by you, the customer.
Additionally, for items returned for a full refund, we may deduct the cost of the original shipping from your refund (a). if the total value of your purchase was less than $100 AUD. (b) if the order was a bulky shipment.
For full terms: Shipping Policy.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.