Refund policy


Refund & Exchange Policy

Exchange Policy

  1. We want you to be extremely happy with your purchase, and we know it can sometimes be hard to purchase online, so we offer exchange, a gift voucher, or a refund if full priced items are returned within 14 days of delivery.
  2. Items returned must be in original condition with all labels, and bags attached. Bedding must be returned un-opened. 
  3. Contact us at hello@pasitheasleep.comif you wish to exchange or return your order.
  4. We do not cover shipping costs for returns/exchanging items.
  5. For items returned for a refund, we reserve the right to subtract our outbound shipping costs from the refund amount if the original purchase does not reach the $100 AUD spending threshold.
  6. If you need help with sizing please review our detailed size guide, and if you need any further assistance or advice please reach us via hello@pasitheasleep.com.
  7. SALE ITEMS: For reduced sale items we offer exchange, or a gift voucher if items are returned within 7 days. We do not offer a refund for change of mind. Please read descriptions carefully, and reach out to us if you need any assistance with sizing.

Exchange Essentials

Full priced items can be returned to us for exchange or refund within 14 days of the shipment date. To be eligible all items must be returned in:

  • Their original condition
  • With original labels and bag
  • Unwashed, unworn, unscented

The Exchange Process

If you would like to return an item/s, please follow the steps listed below:

  1. Please email hello@pasitheasleep.comwith your order number, name and the reason for exchange or refund request. 
  2. You are responsible for return shipping to Pasithea as per our T&C's. Please provide us with your return tracking number from Aust Post or your selected carrier via the above email address. Our third party warehouse services many accounts, by providing us these details we can ensure a smooth transition for your exchange or refund.
  3. Please include your order number, your name and contact details in the package. See address below: 

Click3PL, 57 Barclay Rd, Derrimut, Victoria, Australia, 3026. 

  1. Once your items are received at our warehouse, and checked that they meet the exchange essential criteria listed above, we will reach out to you with the most appropriate solution – be it exchange, repair, replacement, or refund.                                                                                 

Important Notes

  1. Pasithea will not be held accountable for any lost items returned in the post, these items must be tracked by the customer.
  2. We highly recommend registering your returns parcel with tracking ID and signature.
  3. Pasithea will not cover the cost of shipping the item back, nor take liability for parcels lost or late in transit.