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Shipping & Exchange Policy

Shipping 

General AUSTRALIA Shipping Information

1. Shipping time may vary according to Australia Post time frames and zones, and does not include our order processing time.

2. Orders are processed Monday to Friday (excluding public holidays). 

3. Tracking advice will be sent to your email once your order has been dispatched.

4. We process your order within 48 hours. This may be longer during sale, public holidays or promotional periods.

5. We cannot be responsible for Australia Post delivery times and recommend if your package is urgent to opt for Express Shipping

General INTERNATIONAL Shipping Information

1. ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

2. We cannot mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.

3. Please note the following details for your custom importation: our Terry Robes are 100% Cotton and are made in Turkey. Our Sleepwear and Bedding is 100% Bamboo and is made in China.

4. Please reach out to us at hello@pasitheasleep.com if you have any further questions about your product.

Trouble Shooting Your Australian Order Delivery

1. Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues: https://auspost.com.au/help-and-support

2. If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item

3. If Australia Post has tried to delivery but you're having issues receiving your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue

4. If you need to discuss mail redirection:  https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold

5. If you do have not received your parcel within these time guidelines and don't see your questions answered above please contact us at  hello@pasitheasleep.com

Exchange Policy

1. We want you to be extremely happy with your purchase, and we know it can sometimes be hard to purchase online, so we offer exchange, a gift voucher, or a refund if full priced items are returned within 14 days of delivery.

2. Items returned must be in original condition with all labels, and bags attached. Bedding must be returned un-opened. 

3. Contact us at hello@pasitheasleep.com if you wish to exchange or return your sleepwear.

4. We do not cover shipping costs for returns/exchanging items.

5. If you need help with sizing please review our detailed size guide, and if you need any further assistance or advice please reach us via hello@pasitheasleep.com.

6. SALE ITEMS: For reduced sale items we offer exchange, or a gift voucher if items are returned within 7 days. We do not offer a refund for change of mind. Please read descriptions carefully, and reach out to us if you need any assistance with sizing.

Exchange Essentials

Full priced items can be returned to us for exchange or refund within 14 days of the shipment date. To be eligible all items must be returned in:

  • Their original condition
  • With original tags, labels and bag
  • Unwashed, unworn, unscented

The Exchange Process

If you would like to return an item/s, please follow the steps listed below:

1. Please email hello@pasitheasleep.com with your order number, name and the reason for exchange or refund request. 

2. You are responsible for return shipping to Pasithea as per our T&C's. Please provide us with your return tracking number from Aust Post or your selected carrier via the above email address. Our third party warehouse services many accounts, by providing us these details we can ensure a smooth transition for your exchange or refund.

3. Please include your order number, your name and contact details in the package. See address below: 

Click3PL, 57 Barclay Rd, Derrimut, Victoria, Australia, 3026. 

4. Once your items are received at our warehouse, and checked that they meet the exchange essential criteria listed above, we will reach out to you with the most appropriate solution – be it exchange, repair, replacement, or refund.                                                                                  

Important Notes

1. Pasithea will not be held accountable for any lost items returned in the post, these items must be tracked by the customer.

2. We highly recommend registering your returns parcel with tracking ID and signature.

3. Pasithea will not cover the cost of shipping the item back, nor take liability for parcels lost or late in transit.

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