General AUSTRALIA Shipping Information
- Shipping time may vary according to Australia Post time frames and zones, and does not include our order processing time.
- Orders are processed Monday to Friday (excluding public holidays).
- Tracking advice will be sent to your email once your order has been dispatched.
- We process your order within 24 hours. This may be longer during sale, public holidays or promotional periods.
General INTERNATIONAL Shipping Information
- ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
- This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. For NZ customers, you can calculate your estimated Customs charges here: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
- We cannot mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.
Trouble Shooting Your Australian Order Delivery
- Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues. https://auspost.com.au/help-and-support
- If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
- If Australia Post has tried to delivery but you're having issues receiving your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue
- If you need to discuss mail redirection: https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold
- If you do have not received your parcel within these time guidelines and don't see your questions answered above please contact us on firstname.lastname@example.org
- Please choose your sleepwear and bedding carefully as we do not offer refunds for change of mind or wrong size purchase, however, we do exchange.
- We want you to be extremely happy with your Pasithea purchase, and we know it can sometimes be hard to purchase online, so we offer a hassle free process for exchanges.
- We provide exchange or gift voucher if items are returned within 14 days of delivery.
- Items returned must be in original condition with all labels, and bags attached.
- Contact us at email@example.com if you wish to exchange your sleepwear.
- Pasithea do not cover shipping costs for returns/exchanging items.
- If you need help with sizing please review our detailed size guide, and if you need any further assistance or advice please reach us via firstname.lastname@example.org.
- In compliance with Australian Consumer Law, Pasithea is NOT required to provide a refund for change of mind, incorrect sizing or selection. In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.
- SALE ITEMS: All Sale items are final, no exchanges or refunds on sale items. Please read descriptions carefully, all sizing options are stated, slight colour differences may appear based on printing batches.
Items can be returned to us for exchange within 14 days of the shipment date. To be eligible for an exchange, all items must be returned in:
- Their original condition
- With original tags, labels and bag
- Unwashed, unworn, unscented
The Exchange Process
If you would like to return an item/s, please follow the steps listed below:
- Please email email@example.com your order number, name and the reason for exchange request.
Once your return is approved, you are responsible for return shipping to Pasithea. Please include your returns form with order number, your name and contact details. See address below:
PO BOX 5112
- Once your items are received at our warehouse, and checked that they meet the exchange essentials criteria listed above, you will be emailed a unique coupon code that will allow you to purchase your items again (subject to availability). You must use the full amount in one transaction, the remainder will not be refunded. We do not cover shipping fee for your new order.
- Pasithea will not be held accountable for any lost items returned in the post, these items must be tracked by the customer.
- We highly recommend registering your returns parcel with tracking ID and signature.
- Pasithea will not cover the cost of shipping the item back, nor take liability for parcels lost in transit.